MyCoverPlan FAQs

General Questions

Who are “MyCoverPlan”?

Please see our “About Us” page for more details

Who is the policy underwritten by?

The policies are underwritten by UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE.

How can I pay for my policy?

You can either pay a single premium by credit / debit card for your annual policy, or at no extra cost, you can set up a rolling monthly contract through our Direct Debit scheme. If you pay by monthly direct debit you can choose to pay on the 1st or the 15th of the month.

How can I cancel my policy?

We hope you are happy with the cover this policy provides, however, if after carefully reading the policy documents you find the insurance cover does not meet your needs, please do not hesitate to contact us.

If you decide to cancel within 14 days from the date you receive the policy, you would be entitled to a full refund as long as no claims have been made.

If it is after the 14 days and dependent on your payment method, you may be entitled to a pro – rata refund as long as no claims have been made against the policy.

You will not receive any refund of premium if you have used our services at any time.

How do I file a complaint?

MyCoverPlan aims to give you the best possible service, however, if this has not been the case or you have questions about the insurance cover, please contacts us.

If it is in regards to the handling of a claim, check your policy documents carefully as you may need to contact the claims administrator rather than MyCoverPlan.

I can't find the answer to my question. What next?

You can call or email us here “Contact Us

Do I still need Insurance if I already have a manufacturer’s warranty?

Your manufacturer’s warranty covers mechanical breakdown in the first 12 months.  However in the meantime some of the policies arranged by MyCoverPlan can cover for accidental damage only.  Once your manufacturer’s warranty expires, the policy will then cover you for electrical and mechanical breakdown, parts and labour as well as call-out charges.

How can I change my policy?

Please call our UK based Customer Care Team who will be happy discuss your requirements.

 

Policy

Is there an age limit for the item I want to insure?

For both the appliance and television policy, your appliance / television will only be eligible up to 6 years of age.

If you have any queries in regards to this please call our Customer Care Team.

Will I receive a discount if I insure multiple items on my policy?

Yes, for TV’s and Kitchen appliances, there are some discounts for insuring multiple products.

What are the main exclusions and conditions on the policies?

You must be over the age of 18 to purchase any of the insurance policies we provide.

All the policies do not cover any claims made within the first 28 days of your first payment, products not listed in your policy documents or deliberate or malicious damage.

For a full list of what is covered and excluded from your policy, please carefully read the relevant policy wording or give a member of our team a call – contact us

Is there an excess fee?

All the policies can be provided with no excess fee, however, if you prefer to reduce the cost of the policy, you may choose to add a £50 excess fee to some of the policies.

What documents will I receive when I purchase a policy?

You will receive a welcome pack within 7 working days of taking out the policy.  This will include your confirmation letter and insurance policy, which includes information on what is and is not covered as well as your Direct Debit payment details, if you choose to pay monthly.

Your welcome pack can either be posted or send in an e-mail, whichever works best for you.

How do I renew my policy?

If you have chosen an annual policy, we will contact you closer to your renewal date so there’s no need to worry about remembering to call us.

If you have chosen the monthly Direct Debit scheme, your policy will automatically renew each month as long as you pay the required premium and have not decided to cancel the policy.